In order to ensure excellent service, we have established an online 'ticket system' that guarantees quick and adequate processing of your comments and questions.
If you have a problem or if you need assistance with one of the features, you simply generate a 'ticket' and submit it to our support department. The support department either deals with an incoming ticket directly or forwards it to the appropriate department for immediate follow-up. You can track your message online to keep an eye on its status and progress.
We always provide feedback through the same ticket to ensure clear and well-structured communication. If necessary, the support department can also be contacted by telephone, e-mail or via Skype. Daily video calls are made with all members of the support department to synchronize possible actions that need to be taken in response to important questions or comments from customers. All possible solutions are shared during these video calls in order to further increase the expertise of our staff and to ultimately improve the quality of the system.
Version Newyse 2017.R3
Theme: Bulk changes in group bookings
Version Newyse 2017.R2
Theme: Waitinglists and turn-away reservations
Version Newyse 2017.R1
Theme: Finance & Maintenance
Frequently Asked Questions
- Can I make changes to a report myself?
- What is the difference between a 'Product' and an 'Extra'?
- Which languages is Maxxton software available in?
- What is the difference between a 'Promotion' and an 'Arrangement'?
You can use different systems to generate a report. You can edit 'template' reports yourself, provided that you have some knowledge of HTML. Other reports can be edited by a Maxxton specialist. Please contact the Support Department.
A 'Product' is a service or product that makes a guest's stay more enjoyable, such as a bicycle or a dinner. An 'Extra' is usually used for mandatory additional costs, such as a reservation fee or tourist tax.
The system is currently available in four languages: English, German, French and Dutch.
A 'Promotion' is similar to a discount or special offer and it could be a discount percentage or a fixed amount for a service or product in place of a discount. A 'Promotion' is the renting of an accommodation with one or more additions, such as a dinner or renting a bicycle for a day.