Support & Aftercare

High service level
Maxxton is just as well known for its excellent service as for its high-quality software. A team of highly experienced experts with extensive knowledge of the market and the system is at your call to provide the support you need and to guide you through the implementation phase, after which our support department takes over. Maxxton has support departments in India and in the Netherlands.

Support via online ticket system
In order to ensure excellent service, we have established an online ‘ticket system’ that guarantees quick and adequate processing of your requests, comments and questions. If you have a problem or if you need assistance with one of the system’s features, you simply generate a ‘ticket’ and submit it to our support department. The support department either deals with an incoming ticket directly or forwards it to the appropriate department for immediate follow-up. You can track your message online to keep an eye on its status and progress. We always provide feedback through the same ticket to ensure clear and well-structured communication. If necessary, the support department can also be contacted by telephone, e-mail or via Skype. Daily video calls are made with all members of the support department to synchronize possible actions that need to be taken in response to important questions or comments from customers. All possible solutions are shared during these video calls in order to further increase the expertise of our staff and to ultimately improve the quality of the system.

User portal
This secured section of the website gives you access to all useful information. The user section explains briefly how to use the software and you may also find some manuals here. Users will find valuable tips on how to configure the software more efficiently on the basis of your personal preferences.

Documentation, manuals and FAQs
Do you want to know more about a specific subject or module? Use the practical search function to obtain the information you need. You can also refer to the FAQs, product documentation and manuals.