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Customer Care

One single platform

Maxxton’s Customer Care solution understands what you need and offers the next-best-support. Save time by reducing tasks and help your employees to resolve the guest inquiries by automation and knowledge from one single platform. With our software you provide the best support for guests.

Keeping it simple for you

We know no one is keen on complicating things. So, that is why we have created a user-friendly Customer Care solution with an explicit implementation plan. With just one click, you will have access to all customer profiles, booking history and previous correspondence. Moreover, with the unified inbox you are able to reply to the inquiries and keep a well organised overview.

Endless options

All customer contacts are linked together and you have full access to email history at all times to have a personal conversation with your guests. In addition, you can create conversation notes and link VOIP connection to every correspondence. In case of an incoming call, a screen with the relevant information automatically pops up.

Every email is read and answered
Integrated phone, email and more
Available context and booking history
Unified platform for all communication

Our other solutions

Revenue Manager

Revenue Manager is your data-driven solution for optimising rates.

Web Manager

CMS for creating a website with a fully integrated booking module solution

Reservation Manager

Easily create and modify reservations which can be made by all sorts of channels

Rate Manager

Manage, optimize and maximize rates in a simple, user-friendly and accurate way

Owner Manager

Efficient owner management for If your inventory is supplied by private owners

Operations Manager

Operations application for housekeeping, work orders and periodical tasks

Notification Manager

Notifications can be triggered event-driven, periodically or manually

Front Office Manager

Manage arrivals and departures easilyfrom a clear and real-time dashboard

Finance Manager

Account for revenue and manage incoming and outgoing financial transactions

Content Manager

Easily manage the growing volume of enterprise content to run your business

Channel Manager

Manage all of your online booking channels from one central source

Back Office Manager

Manage user rights according to GDPR

API Manager

Get real-time data of connected systems. Maxxton can provide API-connectivity

We're here to help! Drop us a line, if you want to know more about Maxxton Software.

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About Maxxton

Global provider of market-leading hospitality software-as-a-service for the large vacation & short-term rental industry. Get started with one single, hospitality industry software system for all your operational requirements. With a strong and proven global track record by serving the hospitality industry for over 25 years, the Maxxton Software system for bookings and business operations is one of its kind.

Maxxton

Solutions