RCN has eighteen holiday parks in the Netherlands, France, and Germany: each with its own character and a unique location in the countryside. Thanks to their diversity, RCN can always offer the guests a memorable holiday. On all RCN locations, there is a broad choice of pitches and rental accommodations. RCN wants to make sure that their guests have everything they need so that they can relax and fully enjoy their holiday. In all RCN parks, there are also facilities and organized activities for young and old, often tied to the character and culture of the surroundings.
In recent years RCN has been facing some challenges with its software system. This case study will delve into the journey of why RCN switched to Maxxton software and how RCN utilises the software to achieve its goals.
The hospitality industry is a highly competitive and constantly evolving sector that requires businesses to continually improve their services and operations. Over the years, RCN has been experiencing challenges with its software system.
“Some of our challenges were keeping up with the changes in the French law, there was more need for an all-in-one solution with flexibility in managing our pricing models, also it was time to update the look and feel of the system and make it more user friendly. We were looking for an all-in-one software system to automate our processes as efficiently as possible”.
Bastiaan Spaapen, Manager ICT
So, to stay ahead of the game, improve their operations, and work more efficiently, RCN decided to invest in an all-in-one solution system, Maxxton Software.
Switching to a new system can be a daunting task for users. They may be comfortable with the existing system, fear change, or be worried about the learning curve of a new system. So, it is essential to communicate the benefits of the new system, provide support throughout the transition process, and ensure a clear design phase. During the design phase, we conducted a clear inventory of current business processes and mapped out and assessed the need for software solutions.
“After being accustomed to the previous system for 20 years, users tend to be resistant to new methods. However, by getting them accustomed to Maxxton software we were able to win their trust”.
Bastiaan Spaapen, Manager ICT“For RCN, there are fixed points of contact at Maxxton. Weekly calls, Jira tickets, chats, and face-to-face visits ensure that business requirements are translated into software solutions. We continuously work together on this”.
Susan Smits, Maxxton Consultant
It is important to carefully plan and execute the implementation to ensure its success. The data migration proceeded accurately, reducing the risk of important data loss or inefficiencies.
“We tried to avoid any data loss and we still have access to our historical data. So, overall we are proud of successfully achieving our set goals”.
Bastiaan Spaapen, Manager ICT
RCN team received adequate training and support during and after implementation, to ensure they are comfortable using Maxxton software.
“The RCN and Maxxton team are made up of an amazing group of people and of course, it was a challenge at first to switch to a whole new system. However, both teams are able to work together and achieve the set goals. We are happy with the partnership and the expertise. During the implementation, there was complete transparency and clarity around the clock and we are proud of the successful go-live”.
Bastiaan Spaapen, Manager ICT.
After the go-live, we continue to develop new solutions to further enhance the capabilities and address the evolving requirements of RCN. Some of these newly developed solutions are customer care, which was fully developed in partnership with RCN, operations app, and activity planner. There are also regular weekly calls and meetings to discuss progress, updates, and any issues that need attention, in the Netherlands, as well as in our French office.
